Return & Refund Policy

Last updated: October 29, 2026. This policy applies to orders delivered within the United States.

Nook & Gleam is operated by BlueProof Media LLC.

30-day return requests

You may request a return within 30 calendar days after delivery. For change-of-mind returns, items must be unused, in their original condition, and returned with their original packaging and included components. These conditions do not limit your rights when an item is defective or incorrect.

Start a return

Email support@nookandgleam.com with your order number and the item you wish to return. For a damaged, defective or incorrect item, describe the issue and include photos if available. We will provide return instructions and the authorized mailing address. Please contact us before mailing an item so it can be identified and processed. Do not send returns to an address on the original parcel unless we confirm it.

Request your return within the 30-day window; time spent waiting for our response does not reduce that request window. Returns are handled by mail; there is no walk-in return service.

Return shipping and fees

If an item arrives damaged, is defective or is not the item ordered, contact us promptly. We cover necessary return shipping and provide a prepaid label or another arrangement at no cost to you. Do not purchase postage for these cases before contacting us. For a change-of-mind return, you arrange and pay the actual return postage. We do not charge a restocking fee.

Refunds

We will inspect the return and email the result. Approved refunds are issued to the original payment method within 10 business days after we receive the return and complete inspection within that period. Your bank or payment provider may require additional time to post the credit. For an eligible change-of-mind return, we refund the returned item's purchase price and applicable refundable tax; original shipping charges are not refunded. If we supplied an incorrect or defective item, we also refund the applicable original shipping charge. If more than 10 business days have passed after your return was received without an update, contact us.

Exchanges and cancellations

We handle exchanges as a return and a separate new order, subject to availability. To request cancellation, contact us as soon as possible. We will try to stop the order, but cannot guarantee cancellation once fulfillment has started. Your return options remain available under this policy.

Contact

support@nookandgleam.com · +1 (817) 670-5108
Monday–Friday, 9:00 AM–5:00 PM Central Time. Email response within 1–2 business days.