Frequently Asked Questions

How do I contact you?

Email support@nookandgleam.com or call +1 (817) 670-5108. Support hours are Monday–Friday, 9:00 AM–5:00 PM Central Time. We respond to email within 1–2 business days.

What currency do you use?

Prices are in US dollars. Final taxes and shipping charges are shown before payment.

Can I change or cancel an order?

Contact us promptly with your order number. We will try to help, but cannot guarantee a change or cancellation after fulfillment starts.

What if my item arrives damaged or incorrect?

Contact us with your order number and a description of the issue. Photos are helpful if available. We will explain the next steps; do not buy return postage before contacting us.

Can I return an item?

You may request a return within 30 calendar days after delivery. For a change of mind, items must be unused and in their original condition with original packaging and included components. There is no restocking fee. You pay return postage for a change of mind; we cover necessary return postage for defective or incorrect items. See our Return & Refund Policy for the full process and refund terms.